Find answers to the most common questions about QuickPick
QuickPick is a personal shopping service that connects you with verified shoppers in Nigerian markets. We help you shop from any market and deliver your items anywhere in Nigeria.
Simply browse products from our partner markets, place your order, and our verified personal shoppers will purchase your items and deliver them to your doorstep within 1-3 business days.
We serve major markets across Nigeria including Onitsha Market, Ariaria Market, Alaba Market, Balogun Market, and many more. We're constantly expanding to new markets.
QuickPick is available in major cities across Nigeria. Enter your location on our website to check if we deliver to your area. We're expanding our coverage regularly.
Browse products from our markets, add items to your cart, and proceed to checkout. You can pay using various methods including cards, bank transfers, or mobile money.
Yes! If you can't find what you're looking for, you can make a custom request. Our shoppers will search for your specific items in the markets and get back to you with availability and pricing.
Items listed on our website are typically available. However, market inventory can change quickly. If an item becomes unavailable, we'll notify you and offer alternatives or a refund.
Our prices are already negotiated to be competitive. However, if you find a better price elsewhere, you can contact our support team and we'll do our best to match it.
Delivery typically takes 1-3 business days within the same city and 3-7 days for inter-city deliveries. Express delivery options are available for urgent orders.
You can track your order through your account dashboard or by entering your order number on our track order page. You'll receive SMS and email updates throughout the delivery process.
Our delivery partners will attempt delivery during your specified time window. If you're not home, they'll leave a card with instructions for rescheduling or pickup.
Yes, we offer weekend delivery in most areas. You can select your preferred delivery date and time during checkout.
We accept various payment methods including debit/credit cards, bank transfers, mobile money (MTN, Airtel, Glo), and cash on delivery in select areas.
Yes, all online payments are processed through secure payment gateways with SSL encryption. We never store your payment information on our servers.
Your card is charged when you place your order. If an item becomes unavailable, we'll refund the difference or the full amount if the entire order is affected.
Currently, we don't offer installment payments. However, we're working on partnerships with financial institutions to provide this service in the future.
You can return items within 7 days of delivery if they are unused and in original packaging. Some items may have different return policies based on the vendor.
Log into your account, select the item you want to return, and follow the return process. We'll provide a return shipping label and instructions.
Refunds are typically processed within 3-5 business days after we receive and inspect your returned item. The time to appear in your account depends on your payment method.
Return shipping is free for most items. If you're returning an item due to our error (wrong item, defective), we cover all shipping costs.
You can create an account by clicking "Sign Up" on our website or app. You'll need to provide your name, email, phone number, and create a password.
Click "Forgot Password" on the login page and enter your email address. We'll send you a link to reset your password.
Log into your account, go to "Profile Settings," and update your delivery address. You can also add multiple addresses for different delivery locations.
Yes, you can delete your account through your profile settings. Please note that this action is irreversible and will delete all your order history and saved information.
Can't find the answer you're looking for? Our support team is here to help.